USA, Monterey

Had originally booked at Downtown Days In Hotel. We couldn't get through to confirm on the day even though they had credit card details. When we arrived we were told that the room had been given away. Very poor service. They then sent us off to another Days Inn hotel where the desk clerk Robert was very helpful and spent ages phoning around to try and find something. Still, a chain hotel like this should never just give away rooms, definately boycott for bad customer service.

Eventually we found a room at Discovery Inn. 2 double beds for $74 incl tax.